Anonymous
map-marker Saint Louis, Missouri

Guidesman 300lm failed when needed at work

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By the second charge it stopped working when I needed it looking for a leak inside a welder jig. Bought a second rechargeable pen light and it failed within the first month. Possibly to weak to handle light bumping on metal parts.

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User's recommendation: I recommend spending 10 to 12 dollars more for a higher quality.

Jacob O Mzr

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Verified Reviewer

Broke light first charge

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Guidesman - Broke light first charge

I tried plugging the charging cord into my light, and the port was already pushed inside the light. I was unable to retrieve it and didn't really try very hard, but for 40 bucks, I shouldn't have to.

It's a rechargeable tac flashlight, 1000lm everyday carry size. 23153 is the part number, I believe.

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Loss:
$50
Pros:
  • Nice
Cons:
  • Broke

Preferred solution: Full refund

judson G Nkj

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Verified Reviewer
| map-marker Kansas City, Missouri

Only lasted a handful of uses and failed at a questionably dangerous moment

The stupid button you have to click way to many times everytime you use it quit working immediately as anybody would assume, stupid design expected to fail by anybody with common sense, regret spending around $80 for something that was cheaply made and left me in a pinch in a serious situation, if you make a quality product you will have quality customers, I'll never buy your product again, you make a product for profit not for use or any sort of longevity! Very disappointed

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User's recommendation: Don't waste your time on a disposable flashlight at a high end price

Anonymous
map-marker Grand Rapids, Michigan

Parts for my Guidesman flashlight

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You cannot contact Guidesman, the phone number that they provide on their website 800-555-**** takes you to a promotional department where they have a very hard sell on what they call a free $100.00 gift card to be used anywhere for anything. They tell you it is being provided by a reputable company but will not tell you the reputable companies name.

The gift card is free for $3.95 you just need to provide a credit card number for the activation fee of $3.95. I passed on that offer I will not give out my Credit card number to anyone I do not know.

WDO NOT hen I pressured them for Guidesman's phone number they gave me the same number listed on a different website 800-***-***** which when called, is disconnected. Therefore, it is impossible to talk to Guidesman.

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User's recommendation: DO NOT buy any Guidesman products.

Anonymous
map-marker West Bend, Wisconsin

Will not charge after using less than 6 months

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Either charging system failed or the battery is not holding a charge anymore but the lights don't even come on when it charges now

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Tina T Gzn

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Verified Reviewer

Guidesman outdoor furniture

Guidesman outdoor furniture

I bought 2 guidesman rocking folding outdoor chairs 2 years ago. I keep them in our house during the cold months, only out from April to October.

They are already falling apart at the seams.

Is this normal? i am unhappy with how quickly they are falling apart for the money that I paid for them.

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Preferred solution: Replacement of the 2 chairs

William G Oaj

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Verified Reviewer
| map-marker Frankfort, Kansas

Guidesman flashlight battery holder problem

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Emily contacted me immediately and asked for details of my problem and a picture if possible. The company then sent me a new battery holder.

I am totally satisfied with the service. Don't let the batteries leak because the plastic holder deteriorates.

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Jordan T Oxk

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Verified Buyer
|

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Verified Reviewer

Poor material for canopy

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Guidesman - Poor material for canopy
Guidesman - Poor material for canopy - Image 2
Contains 2 confidential files for company representatives

I just purchased the 10x10 Easylift pop up canopy yesterday, 4.14.24. Had it up less than 24 hours and the canopy ripped.

I have been using this style of canopy for years. This is the first one that has ripped, and in record breaking time. It ripped right where the Velcro strap secured to the frame. 90$ for less than a day use.

To note, this is the only canopy I have owned that doesn't have tie down loops at each top corner to secure it to the ground. Only came with stakes.

Not impressed. Would like a refund but sounds like it is hard getting hold of C.S.

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Loss:
$90
Pros:
  • Ease of use
  • Reasonable price
Cons:
  • No reinforcements
  • Poor quality

Preferred solution: Full refund

Trina B Oth

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Verified Reviewer
| map-marker Cali, Valle Del Cauca

So dissatisfied

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I bought the Guidaman 6 Man Sports Dome Tent because the first description said, 'Tub-like floor to keep water out!' We anticipated rain on our trip. Currently, everything I brought with me for camping in our tent is soaked because all the seams are leaking.

The two pockets on each side are leaking and I'm extremely upset. We still have 4 days remaining and everything is wet. We don't have anywhere to put anything or to let it dry...

My bedding, air mattress, clothes, food, bags, etc., everything is ruined because the description said 'to keep water out'!!! Unbelievable!!!

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Loss:
$600
Cons:
  • Leaks and does hold water in the tub shape

Preferred solution: Full refund

User's recommendation: Do not purchase

Anonymous
map-marker Beloit, Wisconsin

Flashlite quit working

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They make it almost impossible to get ahold of somebody to get the warranty information.I paid a lot of money for The flashlight And I can't even get ahold of customer service to get The warranty. Word-of-mouth is a fine thing, to have according to this kind of stuff. I work in a corporation that I can mass send a email to My co- workers.

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User's recommendation: No! *** customer service.

Jim S Vyx

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Verified Reviewer

To try to get replacement parts for my flashlight. I got on the website and the number I had to call brought me to Menards number. NOT IMPRESSED WITH THIS SITE!!!

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I couldn't get to a customer service representative. It brought me to Menards, where they sell flashlights, not replacement parts.

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Pros:
  • Great light and rechargeable
Cons:
  • Website

Preferred solution: Replacement parts

User's recommendation: Have better website

Cheryl S Gqj

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Verified Reviewer
| map-marker Camdenton, Missouri

No support from customer service

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Will not buy their products again... ..donedonedonedonedonedonedonedonedonedonedonedonedonedonedonedone

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Todd G Ezo

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Verified Reviewer
| map-marker Summersville, Kentucky

Missing chair parts

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I bought two Gaurdsman chairs from Menards and found the plastic feet on the legs Were gone. It appeared they never installed from new.

I didnt want to replace it with another one so I emailed Guardsmen direct to see if they could mail me four new ones and I would install them myself. Its been a week now and I havent heard anything back from Guardsmen.

I called Menards and they gladly will exchange it for a different chair. I will be returning it tomorrow morning since no contact has been made with the manufacturer.

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Resolved
Eric G Rwy

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Verified Reviewer

Resolved: Guidesman flashlight

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Updated by user May 04, 2024

Company fixed the issue and I have been provided with apology. Write me a hand written apology with a replacement plus a smaller version and a lantern. I was very impressed by the urgency and sincerity to resolve the issue.

Original review Apr 16, 2024

I bought a guidesman 8000 lumen flashlight from Menards last summer. It worked great until it fell 2 ft off of a small box.

It pushed everything inside of it up. I couldn't charge it I couldn't turn it on it was useless. The durability of this product is horrible especially when all it took was 2 ft drop to break it. I used it 2 times and when I needed it, it broke.

All the advertising of it being a durable product in my eyes was a lie, I have the proof. Tell me or show me differently.

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Loss:
$43
Pros:
  • Good when it worked
Cons:
  • Broke so easily

Preferred solution: I'm not looking for a refund, but I am looking for a new flashlight.

User's recommendation: Avoid the 8 thousand lumen flashlights

Anonymous
map-marker Urbana, Illinois

Canopy top

I bought a Guidesman 8x8 Easy-up canopy. I used it twice.

The third time out ithe canopy ripped in 2 places where velcro is sewn in. I taped it but it continued to tear.

It is now destroyed. I request that Menards or Guidesman supply a new replacement top.

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Kenneth A Uyu

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Verified Reviewer
| map-marker Bogotá, Distrito Capital

The Leatherman that I had purchased falling apart I have pictures if you need them I'm very unhappy

Guidesman - The Leatherman that I had purchased falling apart I have pictures if you need...

It's falling apart it's a piece of *** I don't usually like talking about companies but this is the worst is one I ever bought my life I would appreciate it if y'all would mail me a new one and I can give you an address

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Pros:
  • I got them for christmas
Cons:
  • Fell all apart very unhappy
  • Spell all the park very unhappy

Preferred solution: I would like to get another one of your product but a better designed pair of Leatherman

User's recommendation: I don't recommend y'all nothing I'm sorry for saying that but I wouldn't recommend *** from y'all but I would like to have my *** replaced

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